Frequently Asked Questions

How can we help you? Read our frequently asked questions.

• How can I find the engine code?

  In some cases e-Videns will give multiple options for the engine code. There are several ways to identify the engine code, which can vary from vehicle to vehicle: - Check the VIN plate - Check the vehicle license papers from the car - CITROËN and PEUGEOT: VIN number characters #6, 7 and 8 - VW, AUDI, SEAT, SKODA: Check the sticker near the spare tyre - VW, AUDI, SEAT, SKODA: Check the sticker on the timing belt - www.partslink24.com (paid access but good quality OE info) - www.vindecoderz.com - http://carinfo.kiev.ua/cars/vin

• What do I do if I receive a License Error message?

  Solution 1: Go to your Windows Internet Time Settings and tick Synchronize with an Internet time server. Then click on Update now. Solution2: In your toolbar, click on the e-Videns CodeMeter Control Center (green icon) -also located in C:\Program Files (x86)\CodeMeter\Runtime\bin). Then click Update Time Certificates.

• I can't connect to the VCI (Vehicle Communication Interface).

  Follow the instructions from your screen and check your Windows Bluetooth settings.

• How to update e-Videns-i (Vehicle Communication Interface) and e-Videns software.

  Please refer to User Manual, in the download section.

• I lost my security dongle.

  You can order a replacement security dongle from your e-Videns supplier.

• How to manually select a vehicle

  Please refer to the User Manual, in the download section.

• 'Vehicle selection' error message.

  Unfortunately, this vehicle is not in our database, please wait for a future update.

• 'Error - 5' error message.

  Please check your internet connection and verify that it can reach a speed of 2 Mbps or more. You can test your internet speed using the following website: http://www.speedtest.net/uk Additionally, be aware that many factors can affect your internet connection such as other electrical equipment including microwave, cordless phones can reduce your Wi-Fi speed.

• 'Error - 6' error message.

  Check that the application is not blocked by the firewall or the anti-virus software. Follow the instructions on your screen. If the problem remains, remove and re-install the e-Videns software.

• My report shows that “abnormalities were found”.

  When problems (DTC’s) are found during the System Scan, e-Videns does advise further analysis of the diagnostic trouble code. When problems are found during the Walk Around, the details can be found in the walk around detail.

• My report shows that “No abnormality was found”.

  No abnormality found means that the e-Videns checks and reference data could not identify any irregularly.

• My report shows “Unknown fault code”.

  Unfortunately sometimes e-Videns can’t display the explanatory text for the Diagnostic Trouble Code. Please wait for future update.